Sending notifications
Send notifications to your customers to reduce no-shows and improve customer satisfaction. You can, for instance, send your customers a reminder that the meeting is coming up.
The 24sessions API offers an endpoint for sending email notifications for the entire meeting lifecycle.
On top of this, automatic SMS notifications can be configured in the 24sessions portal.
To send notifications by email you will need to send a POST request to our /notifications API endpoint.
The following emails can be sent to either user, guest, or both:
- Confirmation email - sent when scheduling a video call
- Reminder - sent before a call, for example one hour before the start
- Rescheduled - sent upon rescheduling
- Canceled - sent when meeting is canceled
When creating meetings through the API, the confirmation emails, for both the guest and the user, has to be sent through this endpoint.
∞ Example
When a meeting is scheduled, it is a good practice to notify the guest by sending an email. The email uses a template that is configured in 24sessions. Please refer to this article for customizing the email template.
Below is a sample for sending a confirmation email to the guest.
Endpoint: https://<your-instance>.api.24sessions.com/v1/meetings/<meeting-ID>/notification/guest/scheduled.
Body of request:
{
"emailTo": "guest@example.com",
"icsAttached": "true"
}∞ SMS
The SMS notifications are configured in the 24sessions portal. If a meeting type have active SMS notifications, these will be automatically sent upon creating a meeting, regardless if the meeting is created through the API or other means.
Modify the SMS notification to your needs by adding dynamic variables. Please see details in this article.